FAQs
Shopping Information
What products do you offer?
We specialize in high-quality advertising flags and display solutions designed for both indoor and outdoor use. All products are fully customizable to match your branding and promotional needs.
Can I customize my design?
Yes, all of our products support custom printing. You can provide your own artwork, logo, or design, and our team will ensure it is optimized for the best printing results.
What file formats do you accept?
We typically accept formats such as AI, PDF, PSD, and high-resolution JPG or PNG files. For best results, vector files are recommended.
Do you provide design assistance?
Yes, if you don’t have a ready design, our team can assist with layout adjustments or basic design support to ensure your final product looks professional.
What is your production time?
Production time usually ranges from 3–7 business days depending on the order size and customization requirements. Larger or more complex orders may take slightly longer.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times vary depending on the destination and shipping method selected.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status.
Payment Information
What payment methods do you accept?
We accept major payment methods including credit/debit cards (Visa, MasterCard), PayPal, and other secure online payment options.
Is my payment secure?
Yes, all transactions are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
Do you require full payment upfront?
Yes, full payment is required before production begins to ensure a smooth and efficient order process.
Will I receive an invoice?
Yes, a detailed invoice will be provided after your purchase for your records.
Are there any additional fees?
Depending on your location, import duties, taxes, or customs fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer.
Order Returns
Can I return a product?
Because our products are custom-made, we generally do not accept returns unless there is a quality issue or manufacturing defect.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and details of the issue. We will evaluate the case and arrange a replacement or refund if applicable.
Can I cancel or modify my order?
Orders can be canceled or modified within 12–24 hours after placement. Once production has started, changes or cancellations may no longer be possible.
Do you offer refunds?
Refunds are only issued in cases of confirmed product defects, incorrect items, or other quality-related issues.
Who pays for return shipping?
If the return is due to our error (defective or incorrect product), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.